Some files appears in trash


#1

Is anyone else “suffering” from:

  • not finding particular file in its folder
  • and finding that file is in trash?

Without previous removing / delete.

It didn’t happen on Windows earlier. It happens on macOS quite often.
And. I can tell you. It’s no fun.


#2

hi! for such cases, please send your log files to support@insynchq.com for investigation

here’s How to retrieve lost or deleted files


#3

Sent now.
Thanks for resolution.


#4

YES! I suffered from the same problem.

Not fun at all with about 70.000 files in the cloud. Problem was about a month ago, Mac OS High Sierra 10.13.6 and latest Insync.

Hope it doesn’t com back!


#5

Hey @Anders_Rosenknut!

If you’re experiencing any problem like this, kindly send your log files to support@insynchq.com for investigation. :slight_smile: