Unexpected error doing ModifyCloudGDReg: Internal error

jorgelampreia · October 31, 2019, 11:13am

Hi Guys

Insync 3.0.23.40579 (10/1/2019) in macOS Catalina

Error message (with little red and white cross icon on Insync icon):

“Unexpected error doing ModifyCloudGDReg: Internal error”

I just don’t know what Insync is talking about or “where” is this message coming from.
Should I delete something? If so, where to delete? etc…

Jorge Lampreia

jaduenas · November 4, 2019, 4:27am

Hi Jorge, can you send in your logs.db and out.txt files to support@insynchq.com along with the link to this post? We are aware of this issue and currently investigating it.

kimlop · November 5, 2019, 5:24pm

I have the same problem on Windows

Kenneth_Roy_Cabrera · November 15, 2019, 12:13pm

I got the same problem in ubuntu 18.04.

What should I do?

jaduenas · November 18, 2019, 5:11am

Please do send in your logs. The instructions are on a response I had above. Thank you!

btroy · November 25, 2019, 2:51pm

Hi, any update on this bug?

jaduenas · November 26, 2019, 5:14am

What is your Insync version?

btroy · December 2, 2019, 4:59pm

Screenshotting rather than typing out, if that’s okay:

jaduenas · December 3, 2019, 5:29am

Have you downloaded our 3.0.25 version? New Insync version: 3.0.25

Can you let us know if this addresses your error?

kimlop · December 3, 2019, 2:18pm

always the same previous issue

jorgelampreia · December 3, 2019, 2:40pm

Actually, I am not seeing this error anymore. Just the No permisssion removing file…

.

mia · January 29, 2020, 5:21am

Hi @jorgelampreia @btroy @kimlop @Kenneth_Roy_Cabrera

We’ve addressed this error message in our latest release. Please update to 3.0.28 and let me know if this persists.