Insync does not start after latest update (3.9.1.60010) on KDE Neon 6 [SOLVED via new version 3.9.2.60014]

Zamri_M_S · July 5, 2024, 9:24am

After latest update of insync using apt, I noticed that it is not starting after logged in.

I ran insync start --no-daemon and got below output and no gui shown and no icon in system tray:

Exception in thread Thread-1:
Traceback (most recent call last):
File “threading.py”, line 980, in _bootstrap_inner
File “threading.py”, line 917, in run
File “idesklinux/app.py”, line 58, in start_core
File “idesklinux/platapp_impl.py”, line 28, in init
File “idesklinux/application_manager.py”, line 26, in init
File “idesklinux/application_manager.py”, line 82, in __index_apps_for_mimetypes
File “idesklinux/application_manager.py”, line 179, in __record_desktop_files
File “idesklinux/application_manager.py”, line 134, in __canonicalize_mimetype
File “xdg/Mime.py”, line 58, in lookup
File “xdg/Mime.py”, line 72, in new
AttributeError: ‘NoneType’ object has no attribute ‘lower’

It worked well in previous version.

Zamri_M_S · June 30, 2024, 7:47am

i reverted to version 3.8.6.50504 for now. It works well on my setup

Dexter_Bravo · June 30, 2024, 6:35pm

I have the same issue and same exact error here on Linux Mint 21.3 with Gnome desktop.

Matteo_Negri · June 30, 2024, 9:19pm

Same issue on ubuntu 18.04 LTS. Where did you get the previous version? it seems not available for download any more. Thanks.

freelsjd · June 30, 2024, 10:42pm

Same issue here with Debian/12.6/bookworm and multiple desktops (tde, gnome, xfce, etc.).

Zamri_M_S · June 30, 2024, 11:46pm

I downloaded it. And fortunately I still have it so i can revert to it.

mia · July 1, 2024, 3:33am

Hi @Zamri_M_S @Dexter_Bravo could you please send your logs.db and out.txt files to support@insynchq.com with the link to this post? Those two files should be in ~/.config/Insync.

Thank you!

@Matteo_Negri The link to 3.8.7 should be here: New Insync version: 3.8.7 although it’s 3.8.7.50507, not 50504.

Manuel_Espinos · July 2, 2024, 3:12pm

Same problem with Ubuntu 20.04

mia · July 3, 2024, 5:49am

Hello! For those experiencing issues on 3.9.1.60010, please downgrade to any of these builds:

Our engineers have been alerted of this urgent issue and are in the process of investigation to be able to release a fix as soon as possible.

Thank you!

Zamri_M_S · July 5, 2024, 3:15am

I upgraded to 3.9.2.60014 a couple minutes ago and it is working good.

Thanks for the good work.

Marcin_Bojko · July 5, 2024, 8:24am

3.9.2.60014 doesn’t work on Linux Mint 21.3

mia · July 5, 2024, 9:23am

Hi @Marcin_Bojko,

Could you please let me know what issues you’re facing after updating to 3.9.2.60014 on your Mint 21.3 machine?

Peter_Altherr · July 6, 2024, 11:09am

Hi @mia, same here for my Debian Bullseye Installation. Updating to 3.92.60014 did not resolve the issue. After starting insync in a terminal via insync start --no-daemon i get the following error messages:

qt.qpa.plugin: Could not load the Qt platform plugin "xcb" in "" even though it was found.
    This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem.

    Available platform plugins are: eglfs, linuxfb, minimal, minimalegl, offscreen, vnc, wayland-egl, wayland, wayland-xcomposite-egl, wayland-xcomposite-glx, webgl, xcb.

markafter · July 5, 2024, 2:00pm

The updated version, 3.9.2.60014 is working well on Pop OS 22.04 (an Ubuntu derivative). Thank you!

Bogdan_Hlevca · July 5, 2024, 3:54pm

On Opensuse Tumbleweed there are unfulfilled dependencies in 3.9.2.60014 using fedora 39 version.

bogdan@high-SuSE:~> insync start --no-daemon
Traceback (most recent call last):
  File "insynclinux/gui/insync.py", line 19, in <module>
  File "click/core.py", line 1157, in __call__
  File "click/core.py", line 1078, in main
  File "click/core.py", line 1688, in invoke
  File "click/core.py", line 1434, in invoke
  File "click/core.py", line 783, in invoke
  File "insynclinux/gui/cli.py", line 146, in start
  File "PyInstaller/loader/pyimod02_importers.py", line 385, in exec_module
  File "idesklinux/app.py", line 12, in <module>
  File "PyInstaller/loader/pyimod02_importers.py", line 385, in exec_module
  File "idesklinux/platui_impl.py", line 14, in <module>
  File "/tmp/embedded.wvz4_6on.zip/shibokensupport/__feature__.py", line 142, in _import
  File "PyInstaller/loader/pyimod02_importers.py", line 385, in exec_module
  File "idesklinux/htmlui_impl.py", line 6, in <module>
  File "/tmp/embedded.wvz4_6on.zip/shibokensupport/__feature__.py", line 142, in _import
ImportError: /lib64/libnss3.so: version `NSS_3.101' not found (required by /usr/lib/insync/libsmime3.so)
[97876] Failed to execute script 'insync' due to unhandled exception!

Bogdan_Hlevca · July 5, 2024, 4:18pm

Fedora 39 was installed by the yum installer for OpenSuse Tumbleweed and it does not work as shown above. I tried Fedora 38 and it seems to work, it does not complain about the libnss dependency.

Perhaps you need to update your mapping OpenSuse - Fedora?

Why don’t you provide an AppImage and that solves the dependency problems and you don’t have to maintain so many versions?

peci1 · July 5, 2024, 7:16pm

3.9.2 works well on Ubuntu 20.04.

Marcin_Bojko · July 6, 2024, 10:49am

Hi @mia

insync start --no-daemon
WARNING:root:While reading /usr/share/applications/defaults.list
Traceback (most recent call last):
  File "idesklinux/application_manager.py", line 53, in __index_default_apps
  File "configparser.py", line 697, in read
  File "configparser.py", line 1096, in _read
configparser.DuplicateOptionError: While reading from '/usr/share/applications/defaults.list' [line 274]: option 'application/xhtml+xml' in section 'Default Applications' already exists
Exception in thread Thread-1:
Traceback (most recent call last):
  File "threading.py", line 980, in _bootstrap_inner
  File "threading.py", line 917, in run
  File "idesklinux/app.py", line 58, in start_core
  File "idesklinux/platapp_impl.py", line 28, in __init__
  File "idesklinux/application_manager.py", line 25, in __init__
  File "idesklinux/application_manager.py", line 57, in __index_default_apps
  File "idesklinux/application_manager.py", line 94, in __record_config_entries
  File "idesklinux/application_manager.py", line 108, in __parse_config_entry
  File "idesklinux/application_manager.py", line 134, in __canonicalize_mimetype
  File "xdg/Mime.py", line 58, in lookup
  File "xdg/Mime.py", line 72, in __new__
AttributeError: 'NoneType' object has no attribute 'lower'

insync version
3.9.2.60014

freelsjd · July 6, 2024, 4:49pm

Well, unfortunately here, with Debian/12.6/bookworm/stable, 3.9.2.60014 does not seem to work. Here is the requested output:

insync start --no-daemon
WARNING:root:While reading /usr/share/applications/defaults.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 53, in __index_default_apps
File “configparser.py”, line 697, in read
File “configparser.py”, line 1096, in _read
configparser.DuplicateOptionError: While reading from ‘/usr/share/applications/defaults.list’ [line 20]: option ‘application/rdf+xml’ in section ‘Default Applications’ already exists
WARNING:root:While reading /usr/local/share/applications/defaults.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 53, in __index_default_apps
File “configparser.py”, line 697, in read
File “configparser.py”, line 1096, in _read
configparser.DuplicateOptionError: While reading from ‘/usr/local/share/applications/defaults.list’ [line 84]: option ‘application/vnd.ms-word.template.macroenabled.12’ in section ‘Default Applications’ already exists
WARNING:root:While reading /home/fea/.local/share/applications/mimeapps.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 53, in __index_default_apps
File “configparser.py”, line 697, in read
File “configparser.py”, line 1096, in _read
configparser.DuplicateOptionError: While reading from ‘/home/fea/.local/share/applications/mimeapps.list’ [line 9]: option ‘application/vnd.ms-excel.sheet.macroenabled.12’ in section ‘Added Associations’ already exists
Exception in thread Thread-1:
Traceback (most recent call last):
File “threading.py”, line 980, in _bootstrap_inner
File “threading.py”, line 917, in run
File “idesklinux/app.py”, line 58, in start_core
File “idesklinux/platapp_impl.py”, line 28, in init
File “idesklinux/application_manager.py”, line 25, in init
File “idesklinux/application_manager.py”, line 57, in __index_default_apps
File “idesklinux/application_manager.py”, line 94, in __record_config_entries
File “idesklinux/application_manager.py”, line 108, in __parse_config_entry
File “idesklinux/application_manager.py”, line 134, in __canonicalize_mimetype
File “xdg/Mime.py”, line 58, in lookup
File “xdg/Mime.py”, line 72, in new
AttributeError: ‘NoneType’ object has no attribute ‘lower’

Nobodysshadow · July 6, 2024, 5:06pm

On the latest OpenSuSE Tumbleweed I also get the error still on version 3.9.2.60014.

Traceback (most recent call last):
File “insynclinux/gui/insync.py”, line 19, in
File “click/core.py”, line 1157, in call
File “click/core.py”, line 1078, in main
File “click/core.py”, line 1688, in invoke
File “click/core.py”, line 1434, in invoke
File “click/core.py”, line 783, in invoke
File “insynclinux/gui/cli.py”, line 146, in start
File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
File “idesklinux/app.py”, line 12, in
File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
File “idesklinux/platui_impl.py”, line 14, in
File “/tmp/embedded.t6x7afhb.zip/shibokensupport/feature.py”, line 142, in _import
File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
File “idesklinux/htmlui_impl.py”, line 6, in
File “/tmp/embedded.t6x7afhb.zip/shibokensupport/feature.py”, line 142, in _import
ImportError: /lib64/libnss3.so: version `NSS_3.101’ not found (required by /usr/lib/insync/libsmime3.so)
[9331] Failed to execute script ‘insync’ due to unhandled exception!

How can I fix this issue?