Hello guys,
Sorry for the long silence on this. For those of you, who are encountering context menu and overlay icons not working on the Windows Server 2012, here are our findings:
It appears that starting Windows Server 2012, the shell extensions registered under the HKEY_CURRENT_USER (HKCU) registry hive do not load for the default administrator. Since Insync’s is a per user installation, we use the HKCU registry hive to register the context menu and overlay icons shell extensions. This seems to be working for all other accounts (admin as well as non-admin where Insync is installed with admin rights) except for the default administrator. We think that the ideal workaround to it is to do common system wide installation for shell extensions and register those under HKEY_LOCAL_MACHINE (HKLM) registry hive. However, with the current installation scheme and auto-update implementation. this means a big change and may pose other issues. Since we have other high priority syncing issues/features to address, we have decided to defer the feasibility study of this change. Therefore, we request you to use Insync under Windows account other than the default administrator for now.
Apologies for the inconvenience caused.
Thanks