New Insync version: 1.3.6


Release notes:

  • Fixed a case where sometimes files are not downloaded until the folder that contains that file is clicked in the selective sync configuration.
  • Fixed automatic resuming when paused.
  • Fixed ‘Can’t process file - table ref_fs_files has no column named parent_id_copy’ errors.
  • Restrict the permissions on the selected Insync location during onboarding.
  • Added support for Google Drive link files made by older Google Drive app versions.

Ubuntu 13.10 and older: 64 bit, <a href=""32 bit headless: 64 bit, 32 bit
Ubuntu 14.04 and newer: 64 bit, <a href=""32 bit
Debian: 64 bit, 32 bit headless: 64 bit, 32 bit
Fedora 20 and older: 64 bit, 32 bit headless: 64 bit, 32 bit
Fedora 21 and newer: 64 bit, 32 bit
Portable: 64 bit, 32 bit

Please help us test.


New Insync version: 1.3.5
Version 1.3.6 crashes on startup
Insync doesn't start. Nautilus issue (
Debian insync crash
I have an error when installing inSync on Linux - Debian 8 - Mate/Gnome desktop
Insync installation on fedora 24 fails
Insync fails to start with Gnome 3.20
Deepin 15 not working


This update ruined hidpi support for me-- using Pantheon (Gnome, basically) on Ubuntu 14.04, kernel 4.1. Is there a fix or workaround?


Am getting rate limit exceeded errors constantly with this version - what has changed?


@marte I’m getting rate limit exceeded errors constantly too


New version crashes on start and there are no error messages. There is a momentary flash of the icon on the panel bar.

I performed a complete removal and reinstalled and the behavior persists. The prior version (1.3.5.xxxxx) functioned without problems.


Confirmed on Debian 8 by myself and many others.

Fix needed immensely!




insync-headless functions as expected which does not invoke the Qt based graphic interface “heads”.


@inforr @Guido_Ricciuti Sorry for the issues regarding rate limits. We’re not sure why it’s happening because according to our console, our quota for Google Drive usage is still more than enough. But the errors should be gone soon. Let us know if it persists.


@Philip_Crichton @davidjag: Apologies for the trouble. There was an issue with the Debian builds for 1.3.6. Version 1.3.7 for Debian has been uploaded. The download links in New Insync version: 1.3.6 has been updated. The update has also been pushed to the Debian repos.

@wardrobe: How did you install Pantheon in Ubuntu 14.04? I was unable to set it up in my test, or at least it’s not straightforward.


I’m actually just running elementary OS :slight_smile:


The 1.3.7 version seems to be working properly. Your rapid response is much appreciated.


Still having issues with syncing. Set up a new laptop last week and installed insync. Had a wonky internet connection + lots of reboots and now it looks like not everything was synced. Had indeed to click separate folders to start them syncing the content. New content added would appear. running version 1.3.6.

Please fix this or add a ‘resync’ option. And a self-diagnostic function that check if everything is up to date now and then. Love the product so hope this get fixed asap.


@Marcel_de_Kleine: Do the missing files/folders have multiple parents on Google Drive? Please send to us the compressed copy of the dbs folder (present beside the logs.db file) at and tell us a few examples of the missing files/folders so that we could look into the issue experienced by you.



Also, could you tell us if you started with an empty local folder or the folder had existing Google Drive files present? When you said you had to “click separate folders to start them syncing the content”, did you mean that these folders were not green checkmarked under the Selective Sync settings?

#17 fails with “Cannot mix incompatible Qt library (version 0x40807) with this library (version 0x40802)”


@patterner: Please install 1.3.7 instead, 1.3.6 for Debian had a build issue. Apologies for the inconvenience.


Thanks for the reply. Unfortunately I had to completely reinstall the laptop where this occurred and when installing it again it didn’t happen again…

From what I remember is that I initially had everything selected. But right after installing I opened up the ‘Manage’ tap and de-selected one folder (a backup folder that I didn’t need to have locally). It already had some stuff in the queue so perhaps it then stopped adding folder to the queue(?).

I started fresh (new laptop). The check-boxes on the selective sync were green (I think, i’m a bit colour blind) and I had to click and open the folder to get it to sync. It did that only for that specific folder and not any child folders.

Newly added files were added correctly, I was just missing the already existing ones.


@wardrobe: Apologies for not replying sooner. I was unable to reproduce your issue, hi dpi support for Insync was still present in 1.3.6 in my case. Could you take a screenshot in your case?


Hey, i have a problem, i use gnome 3.20 on my arch, got the same error and updates to 1.3.7 for debian, now is get this errors:
Fontconfig error: “/etc/fonts/conf.d/10-scale-bitmap-fonts.conf”, line 72: non-double matrix element
Fontconfig error: “/etc/fonts/conf.d/10-scale-bitmap-fonts.conf”, line 72: non-double matrix element
Fontconfig warning: “/etc/fonts/conf.d/10-scale-bitmap-fonts.conf”, line 80: saw unknown, expected number
./insync: symbol lookup error: /usr/lib/ undefined symbol: FcWeightFromOpenType
can anybody help please? :slight_smile: