Thank you for taking your time writing that out.
Some more specific details:
- I am using Ubuntu systems (several notebooks and desktops)
- this bug is accompanying me since before 1.5.7 up to 3.0.23 since at least Ubuntu 18.10 (or 18.04) up to 19.04 and 19.10
- I am using two G-Suite accounts (one private / free tier and one business G-Suite)
- the problem is noticable on my business G-Suite account mainly with Team Shares
- I do not use my private drive very much and I can not say much about my private Business share as I do not store much data there either
- It’s happening definitely on Team Shares, funnily with files & folders I have created on e.g. my work PC and then my home PC does not sync the files down
- the files are definitely available online and when opening the Insync GUI app and manually opening the affected sub-folder the app suddenly seems to re-fetch the folder/file info and starts syncing the missing data
- it just does not automatically detect file/folder changes automatically which is quite annoying when looking e.g. through folders where we store customer files and you never can be sure if everything is in the folder or not when handling e.g. customer support requests - always have to manually check the folder online in parallel just to make sure I have all info available
- when saying re-syncing I meant multiple strategies: using different Insync versions, removing and re-adding an account completely, removing selective sync on certain folders and then re-checking it later
I have reported the issues since last autumn in the forums and directly and received some first level support canned responses. Even though other users also report the issue in the 3.0.x beta threads on the forum the devs are painfully silent about this. I’ll wait a few versions longer and see if any Insync is addressing these comments at all.