OneDrive sync failure

OneDrive sync is suddenly failing on my Xubuntu computers (24.04 and 22.04). Insync is emptying the local folders of all contents and then doing a partial sync. Even when “completed,” synced folders are still empty.

Luckily, the OneDrive files on the cloud are unchanged.

Other services (dropbox, google) are not being affected).

Running insync 3.9.4.60200 on each (reinstalled on the 24.04 computer).

-Vincent

What is going on? How do I get normal sync restored?

My apologies for the huge issue! Could you please send your logs.db and out.txt files to support@insynchq.com? Follow this guide on how to collect those files: https://help.insynchq.com/en/articles/1834816-locating-the-log-files

Please do include the link to this Forums post for easy tracking.